Catering Policies


General Information

Thank you for inquiring about catering services at Florida A&M University. We are able to cater all levels of events from formal affairs to luncheons. Please take a moment to familiarize yourself with our catering polices. We look forward to servicing you and to making your event a memorable experience.

Metz Culinary Management (MCM) is the exclusive caterer of Florida A&M University. All food & beverage intended for consumption must be purchased through Metz. No food and beverage may be brought into or removed from your event.

In order to ensure the freshest product and quality of our food, food service is based upon (2) hours of service. For additional time, please contact the Catering Department. (additional fees may apply)


Booking Your Event

Our catering menus are built to satisfy the needs of your event. We will assist you with planning your event to help facilitate your decisions. Catering services can be presented in various designs, to meet your specific function needs and our Catering Team will be pleased to help you determine the best plan for your function. We require a minimum of (7) business days notice for your event in order to ensure proper attention to success.


Online Ordering

You can create an order online through our website. Please use www.famucatering.catertrax.com to set up your customer account which will allow you to view menus, place orders, and review order history. Our responsive ordering website can be viewed on a desktop, tablet or phone for easy ordering on the go. Our online catering access adds convenience and control.

We will base the initial quantities of food for your event on your expected guest attendance. When you place your order online, we will review your order in the system and send out a confirmation email stating if your order has been confirmed.

If you need a custom menu or have dietary restrictions, please let us know and our culinary team will present suggestions for your event. Please allow (2) to (3) business days to develop a suitable menu and return for your review. Once your order is complete, please review and send back a signed copy confirming your order.


Reserving a Location

Prior to contacting Metz Catering Services for any catering needs, it is important that you secure the location for your event. Depending on the size of your event, requests for room setups, including tables and trashcans, should be made through the relevant FAMU location manager. Approvals can be subject to change depending on your event. Please allow (3-4) hours setup and (2) hour for cleaning time.

Once you secure and book your location, please contact Metz Catering Services immediately to reserve your event time and begin to create your menu and any additional needs.


Outside Catering

Metz Culinary Management is the exclusive catering services provider on the Florida A&M University Campus and has the first right of refusal for all catered functions on the campus. In the event Metz Catering declines a catering order; an outside catering vendor can be selected. A waiver of liability form must be completed and submitted to Metz Catering and Business Auxiliary Services (BAS) at least (14) days in advance of your event. If an outside caterer is selected, no Metz Culinary employee or equipment may be used during the function.


Menu Pricing

All menu pricing is subject to change. Market conditions and supplies change periodically and must be reflected in our price. Please contact Metz Catering Department to verify pricing.


Substitutions

We reserve the right to make last minute substitutions for food items that are not available due to season, product inferiority or supplier outages. We will notify you of any substitutions as soon as possible.


Event Confirmation

After we finalized all the details of your event, you will receive a catering BEO (banquet event order) for your review and confirmation. Carefully review all information on this document for accuracy and completeness before confirming. Make any necessary changes and return to us (3) business days in advance of the event.


Guarantees

Final number of expected guests is required no later than three (3) business days before your event. If no final guarantee is received in writing by the appropriate time, the expected attendance will be used as the final guarantee.


Cancellations

You may cancel the agreement only upon written notice to the Metz Catering Department. Cancellation prior to (3) business days before your event, will result in the loss of any deposits put down for your event. Cancellation the day before the event, will result in a 25% charge. Cancellation on the day of the event, will be charged in full.

Please contact Metz Catering Department if weather may impact a planned event. University closures or delays due to inclement weather will automatically cancel events scheduled on that day.


Linens

We will cover the food tables with every order. Linens for non-food tables (i.e. head tables, guest tables, etc.) will be an additional fee.

Our standard tablecloth and standard napkin are Black, White, Orange and Green. Specialty linen are available at an additional charge and must be ordered (14) days prior to your event.

Sizes - Colors - Price:

85” x 85” Square – Black, White, Orange and Green - $5.00 per
120” Rounds - White - $25.00 per
Specialty Linen Varies – Inquire
Skirts - $30

You are more than welcome to use your own linen if you choose. If you do, please provide us with their contact information and your order information upon booking. Specialty linen can be acquired upon request.


China Service

Our Catering Department offers a high-quality black plastic product unless otherwise requested or noted. We also offer China service for any event at an additional charge.

Full Meal China and Silverware Service: Varies

Reception China and Silverware Services: $11.50 per guest

Full Bar Glass Service: $4.50 per guest

Coffee or Beverage China Service: $7.00 per guest / Reflections Service ware: $3.50 per guest

Clear Plastic Service ware: $2.00 per guest


Attendants - Full-Service

To ensure your event is a success, attendants may be required for food service. Server and attendants are required for setting up, servicing and cleaning up your event. Our standard fee is (1) server per (50) guests for Buffet service and (1) server per (20) guests for the Plated service. There is a minimum of (4) hours of service per server/attendant. When attendants are needed, services are at an additional charge of $150.00 per server, which is required per 50 guests and for a minimum of (4) hours. A charge of $40.00 per hour will be added if additional time is required.


Drop Off Service

Drop off orders provide you convenience for simple orders that do not require set up and pick up. Dropoff Orders are delivered within the window of the event set up time and start time of the event. As the event’s host, you are responsible for storage during the event, removal, disposal, and cleaning of the event space concluding the event. Please note: Drop-off menu items are delivered in disposable service ware. Metz Culinary Management is not responsible for clean-up/breakdown of the event.

Elevated Drop off services are available starting at $75.00 up to (50) guests. This will include linen for your Food and Beverage tables, along with use of drink dispensers, china food displays, set-up and breakdown of your event.

In some instances, Continental breakfasts, breaks, and receptions are priced for self-service (drop-off). Buffet style functions are staffed with (1) attendant for every 50 guests. Plated meals are priced individually.


Attendants - Full-Service

To ensure your event is a success, attendants may be required for food service. Server and attendants are required for setting up, servicing and cleaning up your event. Our standard fee is (1) server per (50) guests for Buffet service and (1) server per (20) guests for the Plated service. There is a minimum of (4) hours of service per server/attendant. When attendants are needed, services are at an additional charge of $150.00 per server, which is required per 50 guests and for a minimum of (4) hours. A charge of $40.00 per hour will be added if additional time is required.


Delivery Fee

Standard deliveries and pickups are made at your convenience. Please allow (45) minutes before and after your guest arrival and departure for delivery and pick up. Please arrange for building and room availability prior to your event. A $35.00 delivery charge applies to all on-campus orders. Off-campus orders will incur a $75.00 delivery charge.


Pick-up Service

Pick-up service can be arranged for items from Metz Catering. All items will be severed on disposable service ware.


Full-Service Events

All events with hot menu items, china and glassware require attendants. Setup time will require up to (3-4) hours and (2) hours for clean-up.


Chef

If your event/menu requires Chef attendance, a fee of $200.00 per chef, per station with a (4) hour minimum will apply. Additional charges will be added for additional hours. Our standard is (1) Chef/Carver per 150 guests.

A $25 Cake Cutting Fee applies for cutting of specialty cakes not purchased through Metz Catering Department.


Chef

If your event/menu requires Chef attendance, a fee of $200.00 per chef, per station with a (4) hour minimum will apply. Additional charges will be added for additional hours. Our standard is (1) Chef/Carver per 150 guests.

A $25 Cake Cutting Fee applies for cutting of specialty cakes not purchased through Metz Catering Department.


Bar Service

Florida A&M University is a dry campus. Special requests for bar service must be submitted in writing to the Presidents’ Office. A copy of the exception must be provided to the catering department prior to service being rendered. Metz, as a license holder, is responsible for the administration of sales and service of alcoholic beverages in accordance with the laws and governmental regulations. It is recommended to have (1) bartender for every (75) guests.

The prices are as follows:

Bar Service - $1.95 per guest
Included: cups, ice, napkins & bar service equipment rental.
Bartender (4 hours) - $320
Bartender (6 hours) - $480


Florals and Décor

We will be happy to order, receive and handle specific floral and decorative requests for an additional fee determined in accordance with your specific needs.


Rentals

Custom menus may require the addition of rental equipment; the event proposal will outline the additional charges and confirmed prior to the event.

Any additional charges for decorations, equipment required/requested for an event will be added to the BEO.


Catering Equipment

As the catering event's host, you are responsible for the equipment we provided for the service of your catered event. Any missing or damaged catering equipment or supplies will be charged to your account at replacement cost. For exceptionally large events, specialty equipment may need to be rented at an additional charge.


Food Removal & Safety Policy

Due to Florida health regulations and the policy of Metz Culinary Management, excess food items from events cannot be removed from the event site. Items purchased for pick up should be properly stored prior to the event and removed and disposed of by the host of the event.


Payment

All catered functions must be secured with payment (2) business days prior to the event. Purchase Orders, Direct Distribution Request (DDR) Business Checks, Visa, Money Order, MasterCard, or American Express are all valid payment methods. Business checks should be made out to Metz Culinary Management. We do not accept personal checks.

University Groups making payment via Purchase Orders will need to place orders (7) days in advance to allow for the extensive approval process and verification of funds. Purchase Orders can take several business days depending on each department’s approval process. Once your order is complete, wewill issue an invoice to obtain a purchase order to secure your event. If the catering office has not received this information prior to your event, a written approval from the University’s President, V.P. of Finance or AVP of Finance & Administration (BAS) will be needed to proceed with your event.

If payment is not received within (2) business days of your event, your event will be cancelled. Orders placed within (2) business days will need to be paid with a credit card.

Non-University Client Payment.A 50% deposit is required (7) business days prior to the event date. The remaining balance is due the day prior of the event. If the event is on the weekend, payment is due that Friday. Events that do not meet the payment guidelines will be cancelled.


Refunds

Your complete satisfaction is our goal. If an event outcome does not meet your standards, please email ma4017catering@metzcorp.com and our director will contact you to discuss your concerns.


Outstanding Invoices

Event invoices are net (40) days. Past due balance reminders will be sent for orders whose payment is outstanding. Accounts with balances due that are (40) days or older will be exempt from placing future orders with Metz Catering until outstanding balances are paid in full.


Billing

Payment Methods

We accept the following payment methods:

  • Cash (Must be exact)
  • All major credit cards
  • Money Orders
  • Cashier’s Checks
  • Business/Organization Checks (We DO NOT accept personal checks)
  • Purchase Orders
  • Direct Disbursement Request

If a client is paying with cash, credit card, or check, we must receive payment prior to the event. At FAMU, payment is due (2) business days prior to the event. If a client is paying with a Purchase Order or a DDR, only a confirmed payment method is due.

  • Cash
    • Must be exact cash.
    • Print invoices as a receipt for client and follow up with an email copy
    • Cash goes to controller with a copy of the invoice
  • Credit Cards
    • How to add a new credit card to customer account:
      • Go to the invoice
      • Click “Payment Information” to add the Credit Card information
      • When naming a card, use clients’ first initial, last name, and last 4 digits of the Credit Card number.
    • If the client has a card on file, it should already be set under “Online Wallet”
    • Send the invoice as a receipt, via email
  • Checks
    • We DO NOT accept personal checks, only certified checks issued from a bank.
    • Add the payment into CaterTrax and make a copy for yourself
    • In the special instructions, type the check date, check amount
    • The original check goes to the Controller with a copy of the invoice
  • Purchase Order (PO)
    • Dispatched via Email. Look out for: famfsprd@famu.edu
    • We DO NOT accept requisition numbers from clients. The requisition number is given to the client by the university to let them know the Purchase Order process has started.
    • Make sure the purchase order number matches the price of the invoice
    • Add the PO number to the invoice once received. The number starts with the following series FAM01-0000 (ex. FAM01-0000202629)

Please note: PO’s DO NOT cover alcohol. If a client wants bartender services, they will have to use another form of payment.

  • Direct Disbursement Request (DDR)
    • Dispatched via email from the FAMU foundation. Usually email by Kimberly Brown or Gena Palmberg.
    • We DO NOT accept DDR’s from the client
    • DDR’s must have the signatures of the Provost and Foundation to go forward with the event. If the President’s name is on the DDR, we can move forward with the event without the Foundation signature.
    • DDR’s have four-digit project numbers (ex. 1206)
  • Business and Auxiliary Services (BAS) In Kind Account
    • BAS has an open balance. Our accounting department keeps up with the available balance.
    • We get a report monthly
    • Signatures are required by the approvers to move forward with the event. As of this moment, you will need to obtain the signature of ___________________.



Metz Culinary Management Florida A&M University
1510 Althea Gibson Way
Tallahassee, FL 32307
(850) 412-7146